What action should you take if a received item is damaged?

• A. Disregard the damage and use the item.
• B. Note the damage on the receipt, report to the supervisor, and initiate a claims/return process per policy.
• C. Archive the item and delete the receipt.
• D. Sell the item as is.

Answer: (B)

When you receive an item, document any damage right away and follow the established process to address it. Noting the damage on the receipt, reporting it to your supervisor, and starting the official claims or return procedure per policy keeps the asset’s condition and history clear. This creates a proper audit trail, ensures the item is dispositioned correctly (repaired, replaced, or returned), and protects the organization from loss or liability. Ignoring damage, erasing evidence by archiving or deleting records, or attempting to sell damaged goods bypasses controls and violates policy. The correct action maintains accountability and keeps the supply system accurate and trustworthy.